We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys working directly with employees, resolving everyday technology issues, and serving as the primary onsite IT contact while partnering with a broader support team. The role supports office and plant users across a largely Windows-based environment and requires a practical, service-oriented approach to equipment setup, troubleshooting, and user guidance.Responsibilities:• Provide in-person desktop and help desk support for office staff, corporate users, and plant personnel, handling a wide range of first- and second-level technical issues.• Diagnose and resolve problems involving Windows systems, software, hardware components, printers, peripheral devices, and routine connectivity concerns.• Support manufacturing-related printing equipment, including Zebra label printers and multifunction or network printers, by addressing setup, connection, and basic performance issues.• Prepare, image, configure, and deploy desktops and laptops for new employees and replacement needs, including domain setup and application installation.• Maintain user accounts through Active Directory by updating account details, resetting passwords, and adjusting security group access as needed.• Investigate basic network and access issues, resolve straightforward problems when possible, and route advanced matters to the appropriate infrastructure or networking teams.• Record, track, and update incidents in the ticketing system to ensure clear documentation, timely follow-up, and proper escalation.• Assist users in a primarily Windows environment while also providing limited support for macOS devices and legacy platform access issues such as AS400 credential support.• Work with internal IT partners and external vendors to coordinate solutions for hardware, software, and service-related problems.• Travel occasionally to other company locations for training, onsite support coverage, or device-related assistance when needed.
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