Job Description

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users at a fully on-site operation in Houston, Texas. This is a Contract position suited for someone who can step in quickly, troubleshoot day-to-day desktop and access issues, and work closely with both IT and operations teams to keep employees productive. The role offers an opportunity to support a fast-paced environment where responsive service, clear communication, and dependable technical knowledge are essential.

Responsibilities:
• Deliver on-site desktop and help desk support for end users, resolving hardware, software, and access-related issues in a timely manner.
• Troubleshoot Microsoft Windows 10 environments and restore normal system functionality with minimal disruption to daily operations.
• Manage service desk requests from intake through resolution, ensuring tickets are properly documented, prioritized, and closed accurately.
• Administer basic Active Directory tasks such as account support, password resets, and user access updates.
• Work directly with operational staff and IT leadership to address technical needs and maintain continuity across the site.
• Set up, configure, and support desktop equipment and user workstations for a smooth on-site experience.
• Identify recurring technical problems, escalate when appropriate, and contribute to practical solutions that improve support efficiency.
• Assist with operational technology changes or environment updates as assigned, while maintaining strong end-user support throughout the process.• Experience providing desktop support or help desk services in an on-site business environment.
• Working knowledge of Active Directory for routine user account and access support.
• Proficiency with Microsoft Windows 10 and general Microsoft Windows troubleshooting.
• Ability to diagnose and resolve basic technical issues involving desktops, user accounts, and standard workplace software.
• Experience handling service desk tickets with attention to responsiveness, organization, and documentation quality.
• Strong communication skills and the ability to work effectively with both technical teams and operational stakeholders.
• Availability to work 100% on-site in Houston, Texas.
• Ability to contribute effectively in a contract assignment with potential for extension based on business needs.

Job Tags

Contract work

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